1. Introduction
This Privacy Policy explains how [Company Name] ("we", "us" or "our") collects, uses and protects personal information when you visit [yourdomain.com], contact us, or use our travel planning services. By using our website or sending us an enquiry, you acknowledge the practices described here.
2. Information We Collect
This Privacy Policy explains how [Company Name] ("we", "us" or "our") collects, uses and protects personal information when you visit [yourdomain.com], contact us, or use our travel planning services. By using our website or sending us an enquiry, you acknowledge the practices described here.
Information you give us.
When you complete our enquiry form or contact us, we may collect your name, email address, phone number, preferred destinations, travel dates, number of travellers, preferences and any message you write. If we plan a journey for you, we may also collect passport details, dietary or accessibility requirements, and emergency contacts, only where needed to arrange your travel.
Information collected automatically.
When you browse our website we may collect technical data such as your IP address, browser type, device, pages viewed and referring website, using cookies and similar technologies.
Information from third parties.
With your permission, we may receive information from travel partners, such as confirmations from hotels, guides and transport providers.
3. How We Use Your Information
We use personal information to:
respond to your enquiries and prepare proposals and itineraries;
arrange and manage bookings on your behalf;
communicate with you about your journey, including service updates;
improve our website, services and content;
send news or offers, only where you have chosen to receive them; and
meet legal, accounting and regulatory obligations.
4. Legal Basis for Processing
[Include this section if you operate in the EEA or UK.] Where required by law, we rely on one or more of the following: your consent; the need to take steps at your request before entering a contract, or to perform a contract; our legitimate interests in running and improving our business; and compliance with legal obligations.
5. Sharing Your Information
We do not sell your personal information. We share it only when necessary:
with travel suppliers such as hotels, guides, drivers and activity providers, so they can deliver your journey;
with service providers who help us run our business, such as website hosting, form handling, email delivery, analytics and payment processing; and
where required by law or to protect our rights. Each provider is expected to protect your information and use it only for the services they provide to us.
6. International Transfers
Your information may be processed in countries other than your own, including by travel suppliers abroad. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place. [Add specific transfer mechanisms if applicable.]
7. Cookies and Analytics
We use cookies and similar technologies for essential site functions and to understand how visitors use our website. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works. [Describe the analytics tools you use and link to any cookie preference tool.]
8. Data Retention
We keep enquiry information for [24 months] after our last contact with you. We keep booking and financial records for [7 years] or for as long as the law requires. When information is no longer needed, we delete or anonymise it.
9. Data Security
We use reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Rights
Depending on where you live, you may have the right to:
access the personal information we hold about you;
correct information that is inaccurate or incomplete;
ask us to delete your information;
object to or restrict certain processing;
receive your information in a portable format;
withdraw consent at any time, where we rely on consent; and
complain to your local data protection authority. To exercise any of these rights, contact us at [privacy@yourdomain.com]. We may need to verify your identity before responding.
11. Children's Privacy
Our services are not directed to children under [16], and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be highlighted on our website.
13. Contact Us
[Company Name] [Street Address, City, Postal Code, Country] [privacy@yourdomain.com] [+00 000 000 0000]