1. Acceptance of Terms
By using [yourdomain.com] or engaging [Company Name] ("we", "us" or "our") to plan travel, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
2. About Our Services
We design private travel itineraries and, where agreed, arrange bookings with third-party suppliers such as hotels, guides, drivers and activity providers. [State whether you act as an agent for the supplier, an organiser, or both, according to your local law.] The packages and prices on our website describe the level of service we offer and are starting points, not fixed products.
3. Enquiries and Proposals
Your first conversation with us is free and carries no obligation. After speaking with you, we may send a written proposal setting out the itinerary, services and price. A proposal is valid for [14 days] unless stated otherwise. Prices shown on our website are indicative and are only confirmed in a written proposal that you accept.
4. Booking and Payment
A booking is confirmed when you accept our proposal in writing and pay the required deposit. The deposit is [30%] of the total price. The balance is due [60] days before departure. [Add accepted payment methods and currency.] If payment is not received on time, we may cancel the booking and cancellation charges may apply.
5. Changes and Cancellations by You
If you wish to change or cancel a booking, please tell us in writing as soon as possible. Changes and cancellations are subject to the terms of the suppliers involved, which we will share with you in your proposal. Cancellation charges may apply, up to the full cost of services that cannot be refunded by suppliers. We may charge an administration fee of [amount] for amendments.
6. Changes and Cancellations by Us
We may need to change or cancel part of a journey because of events outside our control, such as severe weather, strikes, safety concerns or supplier changes. We will tell you as soon as we can and offer a reasonable alternative or, if that is not possible, a refund of the amounts we are able to recover. [Adjust to your local law.]
7. Travel Documents, Insurance and Health
You are responsible for holding valid passports, visas, vaccinations and entry documents required for your journey. We strongly recommend comprehensive travel insurance covering medical costs, cancellation and personal belongings. We are not responsible for refusal of entry or boarding caused by missing or invalid documents.
8. Third-Party Suppliers
Suppliers are independent businesses. Their own terms and conditions apply to the services they provide. [Subject to the law that applies to you,] we are not responsible for acts or omissions of suppliers beyond what is required by law, but we will help you raise and resolve any problem.
9. Your Responsibilities
You agree to give us accurate and complete information, to follow reasonable instructions from guides and suppliers, and to treat people and places with respect. We may end a service without refund if your behaviour puts others at risk.
10. Intellectual Property
All content on our website, including text, images, graphics and design, belongs to [Company Name] or its licensors and is protected by law. You may not copy, reproduce or reuse it without our written permission.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of enjoyment or profit. Our total liability for any claim relating to a journey is limited to the amount you paid us for that journey. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence or for fraud.
12. Website Use
You agree to use our website lawfully and not to interfere with its operation. We work to keep information accurate but do not guarantee that everything on the site is complete or up to date. Our website may link to third-party sites that we do not control.
13. Privacy
We handle personal information as described in our Privacy Policy at [yourdomain.com/privacy-policy].
14. Governing Law and Disputes
These terms are governed by the laws of [Country or State]. Any dispute will be handled by the courts of [Country or State], unless the law that applies to you says otherwise. We encourage you to contact us first so we can try to resolve any issue together.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The "Last updated" date shows the latest version. If you have an existing booking, the terms in force when you booked will apply to it.
16. Contact Us
[Company Name] [Street Address, City, Postal Code, Country] [privacy@yourdomain.com] [+00 000 000 0000]